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Terms and Conditions

...for use and purchasing

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Terms and Conditions

If you have any queries about our products, or need assistance in ordering, please do not hesitate in contacting us.


Delivery to addresses in the EU are €8.50 per unit ordered, delivery to addresses in the UK costs €5.50 per unit, and for the rest of the World, €14.50 per unit. We aim to dispatch all UK orders within 24hrs and should be with you within 1 – 3 working days. All items are sent out by 1st Class letter post. If items are out of stock dispatch may be slightly delayed, so please allow up to 28 days.


If you are not satisfied with the performance of your Little Plumber water conditioner then please contact us so that we can check that it has been installed correctly. If after 12 months you are still not satisfied with its performance then you may return it to us for a full refund if we supplied you directly or to the stockist who supplied you who will refund you the price you paid for the unit.


All Little Plumber products carry a 3-year guarantee against any manufacturing defect. In the unlikely event of the unit developing a manufacturing fault then please call us and we can arrange for a replacement unit to be sent to you.


If you should have any queries regarding our products or services, or have any questions regarding our returns policy, then please do not hesitate to contact us on the following:-

Contact name: Gavin Beaumont
Telephone: +44 (0)1235 862540 9am to 5pm Monday to Friday (UK Time)
All calls are charged at the national rate
Alternatively e-mail us at: customerservices@littleplumber.com

We aim to ensure that our customers enjoy every aspect of shopping online, and that also extends to our customer service. We will endeavour to reply to your complaint within one working day and inform you of what action shall be taken.

10 Years Successful Water Treatment All goods are manufactured in the United Kingdom
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